WHO WE ARE
At Taxi du Môle, we place the utmost importance on protecting your personal data. We are committed to respecting your privacy and ensuring the security of your information. This privacy policy aims to provide clear and transparent information about how we collect, use, protect, and share your data when you interact with our services.
Data Collection
Types of Data Collected
We collect several types of data, depending on your interaction with our services, including:
- Personal data: name, surname, address, phone number, email address.
- Booking data: date and time of booking, pickup point, destination, specific transport preferences.
- Payment data: information related to your credit card or any other payment method used.
- Communication data: history of interactions with our customer service, including emails and phone calls.
Methods of Collection
Your data is collected through various methods:
- During booking via our website or mobile applications.
- By phone during calls with our customer service team.
- Directly with our drivers during service delivery.
Use of Data
The data we collect is used for several essential activities:
- Booking management: to ensure the proper execution of your booked trips.
- Communication: to inform you of the details of your booking or to send you information related to our services.
- Continuous improvement: to analyze your feedback and improve the quality of our services.
- Billing and payments: to process your payments securely.
- Legal compliance: to comply with the legal and regulatory obligations applicable to our business.
Data Sharing
Your personal data is shared only with third parties who are strictly necessary for the provision of our services:
- Our drivers: to ensure the proper execution of your trips.
- Third-party service providers: such as payment services, contractors, or technical partners.
- Competent authorities: when required by law or in the context of legal procedures.
Data Protection
We implement strict security measures to protect your data from unauthorized access, modification, disclosure, or destruction. These measures include:
- Encryption of sensitive data during transactions.
- Restricted access control to personal information, limited to authorized personnel only.
- Regular updates to our security systems to ensure the continued protection of your information.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or to comply with legal and regulatory requirements. Once these objectives are met, your data will be deleted or anonymized.
Your Rights
In accordance with applicable laws, you have several rights concerning your personal data:
- Right of access: You can request to view the information we hold about you.
- Right to rectification: You can request the correction of inaccurate or incomplete data.
- Right to erasure: Under certain conditions, you can request the deletion of your data.
- Right to object: You have the right to object to the processing of your personal data for legitimate reasons.
- Right to data portability: You can request to receive your data in a structured, commonly used format.
To exercise these rights, please contact us at: taxidumole@gmail.com.
Changes to the Privacy Policy
We reserve the right to modify this privacy policy at any time. In the event of significant changes, we will inform you by email or through a notification on our website.
Contact
For any questions or concerns regarding this privacy policy or the management of your personal data, you can contact us at:
Taxi du Môle
213 Impasse du Veudey, 74130 Bonneville
Email: taxidumole@gmail.com